Quick-start: Logging into NDAX

This section walks through the typical login flow for NDAX users (web or mobile). It covers the fields you will see, the additional verification steps, and the most common failure points so you get back into your account quickly and safely.

Step-by-step login (web)

1. Open the official site: Visit https://ndax.io and click Login (or go to the NDAX portal if your organization uses a direct portal URL).
2. Enter credentials: Provide your username (or email) and password. NDAX passwords are case-sensitive.
3. Complete 2FA: If you have two-factor authentication enabled (recommended), enter the time-based code from your authenticator app or the verification method you previously configured.
4. Land on dashboard: After successful verification you will be redirected to your NDAX dashboard. If you see any unexpected page, close the browser and retry from the official homepage.

Tip: Use a password manager to store long, unique passwords for your NDAX account. Never reuse passwords used on other sites.

Common login fields explained

  • Username / Email: The email you registered with NDAX or the username they provided.
  • Password: Your chosen password for sign-in; case-sensitive and should be unique.
  • 2FA code: A 6-digit time-based code from Google Authenticator or other TOTP apps if enabled.
  • Remember me / Device: Optional flags that reduce friction on trusted devices — use only on private machines.

Quick checklist

  • Are you on ndax.io?
  • Is Caps Lock off?
  • Do you have your 2FA device available?
  • Use a private, trusted network when logging in.

Fast links

NDAX: Login & Multi-Factor Authentication

Two-Factor Authentication (2FA) — Why and how

Two-factor authentication significantly increases account security by requiring a second factor (usually a time-based code) in addition to your password. NDAX supports authenticator-based 2FA (Google Authenticator, Microsoft Authenticator, Authy, or other TOTP apps) and recommends enabling 2FA for both login and withdrawals.

Enabling 2FA (high level): Log in → Settings → Two Factor Authentication → Follow the setup steps (scan QR, confirm code).
If you prefer desktop 2FA: NDAX provides a setup key you can paste into desktop apps like WinAuth or Authy desktop — treat the key like a password.
Backup codes: If NDAX offers backup or recovery codes, save them in a secure password manager or printed safe — they are a last resort if you lose your device.

Security note: Authenticator apps (TOTP) are safer than SMS codes, which can be intercepted by SIM-swap attacks. Use hardware security keys (U2F/FIDO2) if NDAX supports them for even stronger posture.

Password reset & 2FA reset

If you forget your password or lose access to your 2FA device, NDAX provides documented recovery routes. Password resets are email-driven: request a reset, receive an email with a link, and set a new password. For 2FA resets NDAX runs a verification flow that may require email confirmation and additional identity checks to protect accounts from malicious resets.

Password reset (typical):
  1. Go to NDAX login → Trouble Signing In? → Resetting My Password.
  2. Enter the email associated with your account and click Reset Password.
  3. Open the reset email and follow the link to create a new password.
  4. Complete any challenge (captcha) and sign back in — reconfigure 2FA if necessary.
Resetting 2FA (typical):
  1. Visit login page and choose Reset 2FA.
  2. Enter your email; NDAX will send a one-time code to verify ownership.
  3. Follow NDAX instructions — you may need to re-establish 2FA with a new authenticator app.

Account lockouts and common causes

NDAX may temporarily lock an account after multiple failed sign-in attempts to protect against brute force attacks. Typical behaviors:

  • After several failed username/password attempts the account may be locked for a short duration (for example, 15 minutes).
  • Extended or suspicious activity may trigger additional verification or a support intervention.
  • If you believe your account is locked beyond the automatic timeout, contact NDAX support to escalate.
If you suspect unauthorized access, immediately change your email password, revoke API keys, and contact NDAX support. Do NOT share your password or 2FA codes with anyone.

Security & phishing protection

Because NDAX accounts hold financial assets, phishing and account takeover attempts are common attack vectors. Protect yourself with these best practices:

  • Always verify the domain: NDAX official domain is ndax.io. Bookmark it and navigate from your bookmark rather than email links.
  • Use unique passwords: Use a password manager to generate and store unique, high-entropy passwords.
  • Enable 2FA: Use TOTP authenticator apps; prefer hardware security keys when available.
  • Beware of social engineering: NDAX support will never ask for your password or 2FA code. If someone asks for those, treat it as an impersonation attempt and report it.
  • Monitor account activity: Check API key lists, active sessions and withdrawal whitelist settings regularly.

Recognize phishing indicators: mismatched links, urgent pressure to act, attachments or forms asking for secrets. When in doubt, do not click — visit NDAX directly.

Mobile & API notes

NDAX offers mobile apps and API access. Mobile apps mirror web behavior for login and 2FA; use official app stores (Apple App Store, Google Play) to install. For programmatic access, NDAX exposes API keys which provide access to trading and account data — treat API keys as sensitive credentials:

  • Generate keys with least privilege (only the scopes you need).
  • Keep keys in vaults or secret managers, not in code or public repositories.
  • Rotate keys periodically and remove unused keys.

Troubleshooting & NDAX support

If you encounter login problems that self-service doesn't fix, use the NDAX Support Center (Help) for guided articles, or contact support via NDAX channels. Typical support flows require identity verification to protect accounts.

Helpful links & support actions

  • NDAX Help Center: Login & Multi-Factor Authentication — step-by-step guides for 2FA and resets.
  • Password reset and forgotten username recovery options are available from the login page.
  • If account locked for longer than the automatic timeout, NDAX support address is provided in their support articles for escalation.

When contacting support: include non-sensitive details (time of last successful login, error messages) and never share passwords or full 2FA codes in tickets or chats.